- Who we are
- What We Do
- Leadership
- Divisions
- Consumer Protection Act
- CPA Regulations
- Forms
- Industry Codes
- Guidelines
- NCC Rules
- Access to Information Manual (PAIA)
- Explanatory Notes
- Summary of Judgements
- Business Compliance
- Strategies and Annual Plans
- Annual Reports
- Research Reports
- Media Statements
- Speeches
- Newsletters
- Consumer Alerts
- Product Recalls
- Social Media
- Home
- About Us
- Who we are
- What We Do
- Leadership
- Divisions
- Consumer Protection Act
- CPA Regulations
- Forms
- Industry Codes
- Guidelines
- NCC Rules
- Access to Information Manual (PAIA)
- Explanatory Notes
- Summary of Judgements
- Business Compliance
- Strategies and Annual Plans
- Annual Reports
- Research Reports
- Media Statements
- Speeches
- Newsletters
- Consumer Alerts
- Product Recalls
- Social Media
Consumer Protection Act
The Consumer Protection Act (CPA) seeks to promote a fair, accessible, and sustainable marketplace for consumer products and services and for that purpose, establishes the national norms and standards relating to consumer protection. The Consumer Protection Act further seeks to provide for improved standards of consumer information; prohibit certain unfair marketing and business practices; promote responsible consumer behaviour and a consistent legislative and enforcement framework relating to consumer transactions and agreements.
In terms of section 5 of the CPA, the National Consumer Commission has jurisdiction over the following matters:
- Every transaction occurring in the Republic, unless exempted,
- The promotion and supply of any goods or services in the country, unless those goods or services are exempted,
- Goods supplied to a person in the country, in terms of a transaction that is exempt from the CPA, those goods, supplier, importer, or producer, retailer, and distributor of the goods are subject to the CPA (sections 60 and 61)
- Goods or services that are subject to the National Credit Act. In this matter, the NCC deals with contraventions arising from the goods and services, (refer to the matter between the NCC and Platinum Wheels (Pty) (Ltd).
The CPA is a vital piece of legislation, prioritizing consumers’ welfare. It establishes rights and safeguards against unfair business practices, ensuring product safety and truthful advertising. The Act grants consumers the power to seek redress for faulty products, misleading information, or deceptive conduct. It also obliges businesses to provide clear, accurate information and uphold ethical standards in dealings. With provisions for warranties, refunds, and dispute resolution, it empowers consumers to make informed choices and seek compensation when necessary. Ultimately, the CPA is a cornerstone of consumer rights, fostering transparency, accountability, and fair trade practices.
